Return Policy

Our Commitment

At Chayaloy, we want you to be completely satisfied with your purchase. If something isn’t right, we offer a hassle-free return policy within 7 days of delivery.

Eligibility for Returns

You can return a product if:

• It is damaged, defective, or not as described.
• It is returned within 7 days of delivery.
• It is unused, in its original packaging, with tags intact.

Note: Flowers and perishable items are not eligible for returns unless they arrive damaged.

How to Return a Product

Follow these steps to initiate a return:

1. Contact us at 01303156228 or via WhatsApp within 7 days of delivery.
2. Provide your order number and reason for the return.
3. We’ll arrange a pickup through our courier partners (Pathao, Steadfast, or Sundarban).
4. Once we receive and inspect the product, we’ll issue a refund or replacement.

Refunds

Refunds will be processed within 5-7 business days after we receive the returned product. The amount will be credited to your original payment method (bKash, Nagad, or bank account for Cash on Delivery orders).

Contact Us

If you have any questions about our return policy, reach out to us at Contact Us or via WhatsApp at +8801303156228.